The Art of Negotiation: Common Mistakes and Helpful Tips

Negotiating is a useful skill to have in many situations, from purchasing a car to negotiating a pay raise. Below is a list of the common negotiation mistakes, along with some helpful tips for negotiating successfully.

Common Negotiation Mistakes:

1. Poor planning and preparation
2. Ignoring potential conflict
3. Arguing instead of trying to influence
4. Losing one's temper
5. Showing impatience
6. Using intimidating behavior
7. Misunderstanding/not understanding nonverbal messages

Tips for Negotiating:

1. Make sure that you understand the needs and goals of both parties going into the negotiations.
2. Establish dominance by being friendly, dressing for success, and, if possible, choosing the place to negotiate. Helpful hint: if the other party remains standing, you remain standing too.
3. Always have the other party first establish the floor and/or the ceiling.
4. Adding on to the above point, also always negotiate outside the bracket (the minimum and maximum).
5. Get information—remember, information is power.
6. Don't be afraid to use silence as a tactic!
7. Try to answer a question with a question. For example, a salesperson asks: "How much are you willing to pay for this item?" You respond: "How much do you need for this item?"
8. Be willing to walk away.

For more tips and techniques like these, join our excellent instructor, Professor Robert J. Ash, for the Art of Negotiation, and be sure to take advantage of the first three FREE video tutorials!

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What's Your Learning Style?

In our jobs, we are constantly bombarded with all types of information in the form of reports, presentations, emails, memos, verbal exchanges, and more. In order to absorb all of this information in a quick and comprehensive way, and be more productive and efficient, you must know your learning style.

Start by identifying your primary mode of learning. Are you a visual, auditory, or tactile learner?

• Visual learners process information first by what they see. These learners like to watch demonstrations, and then usually try it out for themselves.
• Auditory learners prefer to listen first and have information explained to them in a step-by-step process.
• Tactile learners have to try it out themselves, and learn best by doing.

There are many advantages to knowing your learning style. Being aware of your learning style will allow you to comprehend information faster, and will give you more opportunities to participate as you understand material more easily. You will have better overall communication when you know how you best receive information. Most schools and businesses now use a number of different media to communicate information, including video, PowerPoint, and written and verbal presentations. Be proactive. Actively seek out information presented in the style that works best for you.

Keep in mind that it's a good idea to be aware of the learning styles of the people around you. What style is your boss? How do your team members learn? Try to present information in a way that helps more people understand your message. This can mean including different modes of communication when you make a report or presentation. At the very least, provide a written copy of your report. If possible, include a PowerPoint and verbal explanation.

Our new course on Career Success Strategies has additional helpful tips on various career-related topics, such as business ethics, conflict in the workplace, how to read reports and compare data, how to find your career strengths, additional insight into learning styles, and much more. Make sure to check out the first 3 FREE previews of this essential, in-depth course!
In addition, be sure to watch the free previews of our courses on PowerPoint and Business Writing for helpful tips on preparing presentations and reports.

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Easy-to-Use Methods for Problem Solving

Ever have a problem that you just could not figure out how to solve? Maybe it was work related—you and a coworker just couldn't seem to get along—or maybe the problem had to do with your personal life. Well now you can get some great insight and tips on how to resolve your problems, and reduce a little stress along the way.

Start by learning all about the different sources of conflict (I'm sure you can think of a few!). We offer three FREE tutorials to get you off and running toward solving those difficult problems that always seem to crop up in our daily lives.

Click on the picture for some great tips on problem solving.

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Soft Skills Training: 3 Tips to Improve Soft Skills

Like anything else, soft skills can be learned. The importance of soft skills training cannot be stressed enough. The interpersonal skills you gain throughout life will not only equip you to excel in your professional life, but also in your personal life. Here are three simple ways to improve your soft skills:

Take communication skills courses—Soft skills training courses are mixing technology with areas such as effective written/verbal communication, teamwork, cultural understanding, and psychology. For example, there are speech classes, writing classes to boost your communication skills. Look for conflict resolution or “leadership skill” courses either online or at your local community college.

[Learn more about in-demand interpersonal skills]

Seek mentors—Mentors is another form of teamwork training. Approach potential mentors with the specific skills set you wish to learn from in a friendly, professional way. Ask them which effective soft skills got them ahead in their careers. Compliment that person with a specific example in which you've seen him or her practice that skill.

Volunteer—Brush up on many essential skills through volunteering (i.e. teamwork, decision-making strategies, management, communication skills, reporting, writing, public speaking etc.) Not only are you communication skills training, but a high profile volunteer work on your resume provides you with an opportunity to explain the knowledge and skills acquired to your potential employer.

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Soft Skills Training: 5 Most in Demand Interpersonal Skills

The importance of soft skills training should not be overlooked because to move ahead in your career, you need more than technical qualifications. Yes, technical skills may get you an interview, but it’s really your soft skills, also known as interpersonal skills, that land you the job. It’s also your soft skills that help you keep your job too. Here are six in demand “soft skill training” asked next to the demands of technical qualifications:

Communication Skills—Interviewers prefer job applicants with communication skills training. This does not mean they are looking for applicants who speaks or writes well specifically, but someone who can express themselves. For example, someone who can write a coherent memo, the ability to persuade others with a presentation, or just the ability to calmly explain to team members what he/she needs and wants.

Teamwork—Effective productivity in an organization depends on the constructive teamwork and collaboration of its workers. Teamwork training is a crucial desired soft skill that interviewers are looking for in candidates, someone who can play and work well with others. Companies look for someone who can take charge when the occasion calls for it, be a good follower, monitor the progress of a project, meet deadlines, work well with others across the company to achieve a common goal etc.

[More about how to learn soft skills]

Problem solving—Have you ever wondered why most interviewers ask you the question, “How did you turn a negative situation into a positive one?” This question is asked specifically to gauge the success of your assertiveness training. Be prepared for this question in any interview with several examples of what you did, how you approached a situation, how you involved others, and what the outcome was.

Critical observation— No interpersonal skills training would be complete without learning about the importance of critical observation. It’s not enough to just collect data and manipulate it, you must also have the ability to digest, analyze, and interpret the information. You should be asking yourself when viewing important facts, how does the data affect the company as a whole?

Conflict resolution—Ability to resolve a conflict should also be included in your soft skill training. Your ability to persuade, to negotiate, and resolve a conflict is momentous for your career advancement. Be ready to show your conflict resolution skills and when the time calls for it, to negotiate win-win solutions to serve the best interest of the company and individuals involved.

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