When it’s Time for a Change

With 2015 fast approaching most individuals naturally begin to reflect on what has come to pass and start thinking about changes they want to implement in their lives for the coming year.  Change is inevitable whether we want it or not.  The same is true in business.  Technology changes so quickly it is obsolete before it hits the store shelves.  Customers wants and needs change at the drop of a hat.  The economy booms and busts with fluctuating fanfare.

To challenge the status quo businesses need to know when it is time for a change and embrace it.  Why? To stay competitive, explore new opportunities for growth and to meet the needs of their customers and teams.  Whether you resist change or roll with it will determine how many bumps and bruises your company will endure.

According to an article in the Houston Chronicle, “Why is Change Important in an Organization?” organizations who ask “Why?” often discover the answer in new ideas and innovations that can in the long run impact the productivity of employees and the company’s bottom line.

So how do you know when it’s time for a change?

1. Your business has hit a plateau. Your team has given all they can and used every facet of their skillset.  Much like the New Year’s diet and exercise resolution, it hits us hard.  We are struggling against a current and find the shore no closer.  It’s time for a change.  Maybe you need to add to your team—some new blood to invigorate—or perhaps you need to develop the team you have with training.
2. Your competitors have shaken things up. Competition is never a bad thing, but it may be time for a change.  When the going gets tough the tough focus on what they do best and evaluate the situation.  What are your Strengths, Weaknesses, Opportunities and Threats?  The SWOT analysis can lead to important changes that can keep you competitive.
3. Your financial projections are amiss. When your financial picture looks askew, it’s time for a change.  Ask yourself these questions: Are your original projections accurate? What forces, both external and internal, are affecting these projections? When you have the answers to these questions you can work to fix what is possible to fix and make plans to work around the unfixable.
4. Employee morale has plummeted.  It’s time for a change.  Have you ever conducted an exit interview?  Have you ever polled your staff for feedback?  These are good ways to test the waters and see where the spoke in the wheel has become unhitched.  Sometimes employees leave and never tell you the real reason why.  Don’t wait until the wheel is broken and the support is gone.
5. Loyal customers have jumped ship.  Now, consumers can be fickle and it may not be a thing but when your biggest fans walk away—it’s time for a change.  Number one, ask your customer for feedback.  Research reviews on your business.  Ask your sales team for their insights.  Re-examine your product(s).  We can’t all be WD-40, some of us will need to change.

The best way to embrace change is to educate—yourself and your team.  Knowledge is power.  Knowledgecity.com has some courses for you to consider in the New Year: Managing Change, Building a Successful Team, Marketing Principles, Strategic Brand Management, Managing Assets, Managerial Budgeting, HR Management, Consumer Behavior, and Operating a Business are just a few of the courses that can help your business manage change with ease.

Read More

Avoiding Training Tune Out

You have never heard of “Training Tune Out”? It’s a real thing.  At least, we think it is.  We have all been there.  Sitting in a training meeting, the instructor is lecturing on some topic that could be important to your career, but you’re not quite sure because the voice in your head is going over your important laundry list of life—and there you have it—Training Tune Out.

Or perhaps you are the instructor, you look out in the audience and see blank stares, yawns and maybe even a brave soul napping in the very back.  Yup, that’s Training Tune Out; and yes, you may be the one to blame.  Do not get discouraged.  If you want to keep your audience from tuning out, keep them engaged.

Involve your team in the training.  Ask them what challenges they are facing, and what expectations they have.  Tailor your training to answer their questions, and brainstorm with them on how the training they are receiving can facilitate their challenges and meet their expectations.  Show them how the training is relevant to their current situation.

Get creative.  Tell a joke, offer a funny scenario, break the ice and the tension with something creative and relevant.  Make a competition out of the training.  Nothing engages people more than a little friendly competition.  Plan activities that help facilitate team building.  Give them something to compete for, anything can be a prize from a company logo t-shirt to a day off with pay.

Visual, Auditory, and Kinesthetic are different ways that people learn and feel more engaged.  Use or develop a variety of training tools that meet each of these needs and you will be able to reach the majority of your audience.  Here is where getting creative will benefit your training.  Have team members act out a scenario, develop a cheer for an important point to remember, your motto is: Keep them active in the learning process.  These simple tips may help avoid losing groups of your audience to training tune out and the enthusiasm and engagement created may carry over into their productivity.

Read More

Team Building is an Art

Team building takes some human relation skills such as: Motivation, Leadership, and Communications; all of which boost Morale. In addition to an astute understanding of people and your team in particular; here are five tools that you can use to inspire and build your team:

1. Clearly define goals, roles, and responsibilities: To get your team to become a more cohesive unit, it is important to communicate not only the reason the team is in place, but also to clearly define what roles each team member plays in the bigger picture.  When we all know our place, it is easier to contribute to the shared goals of the team.

2. Be a cheerleader: Motivating a team is often a difficult task.  Why? Because you must first build interdependence, respect and trust.  When you take the time to listen to your team, such as through group brainstorming, you show them that their opinions and knowledge are important to the group as a whole and the end goal.  When you take the time to build up your team through encouragement and celebrating accomplishments, you build self-esteem and loyalty.

3. Build the team you need: Leadership is a skill that is learned and there is always room for improvement.  How is this accomplished?  Teach leadership skills and provide leadership opportunities, mentor and give support, provide training in areas your team members need development.  When you invest in your team members; your team members become invested as well.

4. Build a community: A community is like a well-oiled machine.  Each team member has a place and a function that contributes to the united whole.  The community works as a whole to accomplish more than either could alone; toward a shared vision or goal.  Establish the community rules or code of conduct.  Encourage team members to participate in the community building process.  When the going gets tough, you will be glad you created a community.

5. Become a mediator not a judge: Conflicts are inevitable within a community and a team.  How you manage the conflicts will make or break what you are trying to build.  Create a plan that encourages and respects the diversity of the members and their opinions, views or ideas.  Clearly define it to your team.  People matter and finding a middle ground during conflict will help your team weather any storm.

Read More